No ticket number, no chatbot, no phone tree. Your note goes to a small inbox that a person reads — usually the person who wrote the code you're asking about.
Licence keys, activations, backup, and refunds are all answered on the support page — often faster than waiting on us. If it isn't there, it belongs in the form.
If you've found a bug, tell us what you were doing and what happened instead. Screenshots help more than apologies.