Help center

How can we help?

Most answers are a click away. If you're still stuck, we're a real person and an email away.

Getting started

Install, enter your license key, and set up your first project in a couple of minutes.

License & activation

Find your key, move between computers, and manage your 3 device activations.

Device Sync

Manage your sync subscription and connected devices. Free off-site backup is available by pointing the app at your Dropbox or OneDrive folder.

Billing & receipts

Payments run through Lemon Squeezy. Grab receipts and manage your subscription from your account.

Troubleshooting

Files not opening, key not accepted, or an update gone sideways? Start here.

Your data & privacy

Where your manuscript lives, why nothing you write touches our servers, and what we never collect.

How do I activate my license?

Open Writers Nook, choose "Enter license key," and paste the key from your purchase email or your account. It activates on up to three of your computers.

I lost my license key — what now?

Sign in with the email you bought with and your key (and downloads) will be right there. The same link gets you your key and download again on any computer.

Is device sync required?

No. The app is fully featured offline. Free backup is available right now by pointing Writers Nook at your own Dropbox or OneDrive folder. Device Sync (coming later, ~$5/mo) adds effortless cross-device sync via an end-to-end encrypted relay.

How do I get a refund?

We offer a 30-day money-back guarantee — see our refund policy or just email us.

Didn't find it? We're happy to help directly.

Contact support