Support

Stuck? Let's
get you writing.

Most things are answered below. If yours isn't, write to us — a real person reads it, usually the same day.

By subject
i
Getting started
Install it, enter your key, and set up a first project in a couple of minutes.
ii
Licence & activation
Find your key, move to a new computer, manage your three activations.
iii
Backup & sync
Point the app at your own Dropbox or OneDrive folder. Device Sync when it ships.
iv
Billing & receipts
Payments run through Lemon Squeezy — receipts and invoices live in your account.
v
When something breaks
A file won't open, a key won't take, an update went sideways. Start here.
vi
Your data & privacy
Where your manuscript lives, what we never collect, and why none of it reaches us.
Answered quickly
How do I activate my licence?+

Open the app, choose Enter licence key, and paste the key from your purchase email or your account page. It activates on up to three of your own computers.

I've lost my key.+

Sign in with the email you bought with — your key and downloads are both waiting there. The same link works on any computer.

Do I need sync to use the app?+

No. The app is complete offline. Free off-site backup works today by pointing it at your own cloud folder; Device Sync arrives later at around $5 a month, end-to-end encrypted and entirely optional.

Where exactly is my manuscript?+

In a folder you chose, as plain files in an open format — one per scene, plus a page for each bible entry. Open them with anything. Delete the app tomorrow and the novel is still there.

How do refunds work?+

Thirty days, no questions. Email us and we'll refund you — no form to fill in, no exit survey, no retention offer.

Still stuck?
Write to us.

Tell us what you were doing and what happened instead. Screenshots help. There's no ticket queue and no chatbot in the way — the reply comes from the person who wrote the code.

Emailhello@writersnook.app
Usual replySame day, weekdays
Refunds30 days, no questions
MerchantLemon Squeezy
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